Acceptable Print Policy

We acknowledge the fact that there is no such thing as a “perfect print”. There are many factors affecting the outcome of the prints. This set of acceptable print policy governs the level of acceptance on final printed outcome and the defects that will qualify for a reprint.

*Not applicable to Large Format & Sublimation Printing

COLOUR DISCREPANCY

For CMYK process printing, our acceptable standard is within 10% of the original intended colour. Colour consistency may also occur within the same print run (Eg. The colour of each individual printout in a single print run may differ from each other by up to 10%). It may also occur in separate print runs of the same artwork on separate occasions (Eg. When reprinting a print job using the same artwork used previously, colours may also differ by up to 10% even though the same artwork is being used.)
Qualify for reprint if more than 10% colour difference (Basis of colour check based on our CMYK Colour Reference Book)

SPOT UV REGISTRATION

Includes Hotstamp, Diecut, Emboss
Qualify for reprint if effect of positioning is more than 0.5mm

DIRTY SPOTS

1 dirty spot within 5cm2 is deemed acceptable if the dirt spot is less than 0.5mm diameter.
Qualify for reprint if:-

(2a) there are 2 dirty spots within 5cm2
(2b) if dirty spot is more than 0.5mm diameter

BUBBLING FROM LAMINATION

Bubbling after lamination is deemed acceptable if it is less than 0.5mm in diameter regardless of number of bubbles.
Qualify for reprint if :-

Bubble is bigger than 1mm in size

VARIANCE OF COLOURS

Variance of colour within the same batch of printing is deemed acceptable if the colour variant falls within 10% of intended colour.
Qualify for reprint if:-